Refund Policy

Thank you for choosing our services. We are committed to ensuring the satisfaction of our customers. Please read our refund policy carefully to understand how we process refunds.

Refund Eligibility:

• 1. Time Frame: Refund requests must be submitted within 14 days of the purchase date. We believe this period allows our customers adequate time to assess our services and decide if they meet their needs.
• 2. Usage: Refunds are only available for services that have not been used. If the service has been utilized or any searches have been performed, the purchase is no longer eligible for a refund. This policy is in place because our services incur costs on our end once they are used, even if only partially.

How to Request a Refund:

• 1. To initiate a refund, please contact our customer support team at support@instantid.info. Include your order number, the date of purchase, and the reason for requesting a refund.
• 2. Our team will review your request to ensure it meets our eligibility criteria. This process typically takes 2-3 business days.
• 3. Once your refund request is approved, the refund will be processed back to your original method of payment within 5-10 business days. Please note that processing times may vary depending on your financial institution.

Exceptions:

Special circumstances will be considered on a case-by-case basis. If you believe your situation warrants an exception, please explain this in your refund request, and our team will give it careful consideration.

Contact Us:

For more information about our refund policy or if you need assistance, please contact our customer support team at support@instantid.info. We are here to help and ensure your experience with our services is positive and satisfactory.

Thank you for your understanding, and we appreciate your business.